FAQs
Please see below some responses to some of the questions we are most frequently asked. If your question isn't answered anywhere on site or below, please get in touch here.
Customised and Wholesale Orders
We are happy to explore possibilities for bespoke orders such as wedding favours, corporate events and other special and promotional occasions with colours, scents and personal messaging to meet your needs.
If you have a shop and would like to stock our range we are happy to chat. Should you wish to discuss further, please email us at hello@positivelyglowing.co.uk
Delivery
At this time we offer deliveries to UK mainland only
We aim to dispatch stock orders within 1-2 working days
UK Delivery
We currently offer UK Shipping via Royal Mail
Standard rates will be sent 2nd Class Postage (£3.50)
Upgrade to 1st Class Postage available at checkout (£5.95)
Upgrade to Tracked 24 available at checkout (£8.30)
Free standard delivery for all orders over £70
Free Local Delivery within 4 miles of our Pease Pottage Studio, RH11.
We’ll deliver free for orders over £20 to postcodes within 4 miles of our studio.
Should you have any queries, please email hello@positivelyglowing.co.uk
Returns & Refunds
We greatly appreciate you supporting our small eco business and want you to be completely happy with your purchases.
Should you wish to return a product, we will be happy to refund you provided you return the product(s) appropriately packaged and undamaged within 14 calendar days of your purchase. You will be responsible for shipment costs and obtaining and holding a proof of posting is recommended.
Once received, your returned item(s), will be inspected and if appropriate your refund will be processed. Refunds will be issued to your original payment method. For some credit and debit card payments it may take 5 - 10 business days for a refund to appear on your statement.
If your order has arrived damaged or you have any questions about our returns & refunds policy, please feel free to contact our friendly Customer Support Team at hello@positivelyglowing.co.uk
Cancellations
Should you wish to cancel your order, please contact us without delay at hello@positivelyglowing.co.uk
Should an order have already been dispatched, the terms of our refunds & returns policy apply. See above section for more information.